A banner of Singapore Arts Festival 2009 at Esplanade
The Singapore Arts Festival started out in 1977, and it serves as a national arts festival for the local arts activities of Singapore’s different communities and races.
The Singapore Arts Festival is organised by the National Arts Council, which has supported and helped the Singapore Arts Festival to develop into a symbol which represents the artistic and cultural life of Singapore.
Today, the Singapore Arts Festival is consistent with its largest singular event on Singapore’s arts calendar, with artists from more than 20 countries, and activities of more than 400, with attendances up to 500,000, a festival which inspires and captures the public imagination of the city.
As the Singapore Arts Festival is a festival with many activities and events, I went to a few of them.
As people always mentioned, the start and the end of a festival will be the most spectacular among everything, as it marks a great opening, and also a marvellous closing ceremony, a complete end of the festival for this time round.
Thus, for this festival, I went to the closing celebrations, which were held at the Yishun open field near the bus interchange.
Closing Celebrations at Yishun (Crackers?)
Also, I went to the few free flipside performances held at the Esplanade in collaboration with the Singapore Arts Festival.
The few flipside performances that I went to were the band performances by the local band Pinholes and also the Korean band Oh! Brothers.
Oh! Brothers from Korea
Webpage of Hong Kong’s Arts Festival
A photo of Marina Barrage
People standing up and dancing to the music during Oh! Brothers’ performance
Volunteer / Crew from Crackers UK
List of Partnerships with the Singapore Arts Festival 2009
And their supporting organizations are Hong Kong Tourism Board and Hong Kong: Asia’s World City.
However, the Hong Kong Arts Festival website has a webpage which indicates what benefits the sponsors will get if they are willing to form partnerships with the Hong Kong Arts Festival; whereas the Singapore Arts Festival’s website only has contact details if interested to form partnerships with them.
Apparently, we can see that the Hong Kong Arts Festival has many less sponsors than the Singapore Arts Festival.
With more sponsors, there will be more benefits, thus, in this partnerships component, Singapore did a better job in marketing than the Hong Kong Arts Festival.
Singapore Arts Festival Banner
‘Notice Board’ at Yishun Open Field
Not only that, Hong Kong Arts Festival has also http://emagazine.credit-suisse.com/app/article/index.cfm?fuseaction=OpenArticle&aoid=253910&lang=EN.
However, there was not much information given when it came to advertising in its own city. Even so, I think that there would be much advertisement in Hong Kong itself, as it is a symbolic festival.
Thus, for advertising, I think that Singapore Arts Festival has done a better job than the Hong Kong Arts Festival as they have much more advertising locally and in the internet.
The next part of promotions will be the sales promotions, how the event has promotions on their tickets or service, to make it more attractive to the consumers.
For Singapore Arts Festival, they have an ArtsFest Club Card specially for its consumers. With this card, the member can get up to many discounts and offers, and this will definitely attract more locals, and even foreigners to visit the Singapore Arts Festival.
For example, if you have the ArtsFest Club Card, you are able to get deluxe room at the Marina Mandarin Singapore at special rates, and also other privileges and discounts from Singapore Arts Festival’s partner services.
Also, even if you are not an ArtsFest Club member, as long as you went to any of the paid performances, you are also entitled to some discounts and offers at the various partners stores and services.
In total, there are 8 major partners’ offers and benefits which the ArtsFest Club members can enjoy. Not to mention some other offers like, getting a chance to win exclusive tickets to the Singapore Arts Festival 2009 for every 4 items borrowed from library@esplanade.
And the best deal is that, the ArtsFest Club Card is totally free of charge for everyone!
As for the Hong Kong Arts Festival, they have the Hong Kong Arts Festival MasterCard for its consumers.
The main point of this MasterCard is to buy now and pay later, and also, the cardholders will also be able to contribute to the festival, as for every dollar they spend with the MasterCard, Wing Hang Bank will donate 0.35% of the amount towards the support and development of Hong Kong Arts Festival.
Hong Kong Arts Festival MasterCard
Also, with the Hong Kong Arts Festival MasterCard, the cardholder will be able to enjoy many privileges.
For example, the cardholder will be able to get a welcome gift, either a JNC MP3 player, or 4GB High Speed (Class 6) SDHC Memory Card. There will also be 5% discount on all the festive tickets.
With these two promotions, I think that the Hong Kong Arts Festival MasterCard will be more attractive to people, as more people are using credit cards now.
Also, the MasterCard also targets people from all around the world, as they do not even have to change the currency to the local currency, and they can even book online with the MasterCard.
However, as the festival not only target adults, teenagers who are not able to apply for the credit cards also go for the festival.
Thus, I think that there should be a merger of the MasterCard and club membership card idea.
From the lecture notes, I understand that price is the admission tickets, event tickets in our case, the packages that come with the tickets, and lastly, the merchandises that can be bought during the festival. Pricing of the admission tickets is also one of the important aspects during an event or festival. Too high a price will not attract as many people as estimated, and too low a price will not be able to cover over the expenses and also the amount payable to the artists.
Thus, the pricing must be of a certain amount, so that people are still able to afford the tickets, and the event will be able to cover the expenses and everything.
For the Singapore Arts Festival, all of the ticketing information like the prices, dates and timings can be obtained from a website, http://2009.singaporeartsfest.com/pdf/SAF_Guide_2009.pdf.
In addition, with the ArtsFest Club membership, the members are able to enjoy 10% off single ticket purchases. There are also general sales discounts, where consumers are able to get up to 15% off if they purchase tickets to 4 or more shows, without any membership. There are also concessions for senior citizens, full-time students, and NSFs, with 20% discount off the value purchases. There are also discounted pricings for large groups, or school bookings.
Not only that, the Singapore Arts Festival also had some performances which are free for the public!
There were even merchandises sold after Crackers? and the band performances like their T shirts and albums.
A volunteer posing for the camera while holding on to the Crackers? T shirt
As for the Hong Kong Arts Festival, there are discounts for people who book early in advance, like being able to have the Privileged Festival Friends/Student Friends status and 15% discount if there is a successful subscription to seven or more performances.
There will be 5% discount if there is a successful subscription to three to four performances, and 10% discount for five to six performances. Also, for full time local students, they have concessions of half price tickets.
Lastly, in order to attract consumers in the long term, the Privileged Festival Friends/Student Friends are also able to get the best available seats for the 2010 Arts Festival.
Conclusion
In comparison, I think that the two festivals have done a very good job in their marketing strategies, and they have also attracted many audiences throughout the years. Not only do they cater to the locals, they also have services for overseas people who wants to attend the performances.
However, my opinion is that, the Singapore Arts Festival had a better marketing strategy as compared to the Hong Kong Arts Festival.
The areas where I think Singapore Arts Festival did a better job are the Partnerships and Promotions. Singapore Arts Festival has many partnerships with different areas of the economy, like the media, embassies and even SMRT, whereas the Hong Kong Arts Festival only has a few partnerships.
With more partnerships, there will be more benefits to the partners. Not only will the festival stand to gain from the partnerships, their partners will also have some benefits. Furthermore, increased partnerships will mean that, there will be more advertisements and more people knowing about the festival. This point leads on to the next area, Promotions.
Many more information could be obtained in the internet for Singapore Arts Festival, as compared to the Hong Kong Arts Festival. There were also many more banners that could be found in the internet at different parts of the island in Singapore, but none could be found for the Hong Kong Arts Festival.
Also, there were many advertisements on the television, showcasing the Singapore Arts Festival in Channel 5 and okto channel, as these two are the official media station and supporting media station. The Hong Kong Arts Festival does not have any official media station though.
Thus, in comparison, I think that Singapore Arts Festival had a better marketing strategy than the Hong Kong Arts Festival.
c) Inform your reader about these best practices.
Some of the best practices that Singapore Arts Festival had were their great advertising, their partnerships with so many organisations, their planning of the performances and the ticketing of the performances.
The Singapore Arts Festival 2009 was a very major arts event, which just ended days ago on 14 June. It attracted many people of all ages, from the young kids to the senior citizens.
No matter what age range you are in, there is something for you.
The Singapore Arts Festival had advertisements in almost every part of Singapore. Television shows which reached almost everyone in Singapore, Facebook, Twitter and blog for the younger generation, news in newspapers like The Straits Times, and Channel News Asia, and even schools, where students are informed about the arts festival.
While I was at the Crackers?, the closing celebrations of the Singapore Arts Festival, I asked some of the visitors there, how they got to know about the event.
A group of students answered that their teacher introduced to them this festival, and they found it quite interesting, so they decided to go to the closing celebration at Yishun.
Another lady with her child answered that her daughter performed in the festival, and also through the newspapers. Another lady with her elderly parents answered that they got to know about the festival through The Straits Times.
Thus, I think that the advertisements is one of the best practices of the Singapore Arts Festival, as advertisements create awareness amongst the locals, and also overseas people who might want to visit Singapore due to this particular festival.
The partnerships with so many organisations allowed the Singapore Arts Festival to have many more benefits and advertisements. With partnerships, there will be more discounts for various services and items like the Marina Mandarin Singapore hotels. There can also be more performances and events with partnerships.
For example, the partnership with Esplanade Presents produced many free performances like the Flipside performances. Also, many paid performances were held at the Esplanade, also because Esplanade is a symbol of Singapore’s arts culture.
The partnership with the official media stations, Channel 5 and okto channel meant that the Singapore Arts Festival could save down a lot on broadcasting and having advertisements in the television. Whilst people pay more than $3000 to have their advertisements in the television, partnership with Channel 5 and okto channel allows the Singapore Arts Festival to have large scale advertisements for free, or maybe a meagre amount of money.
Lastly, as this is an international arts festival, the partnership with Singapore Tourism Board will help much as they can help in advertising to overseas partners and also tourists.
Thus, I think that, this is one of the best practices of the Singapore Arts Festival as partnerships with other organisations are very vital in marketing strategies.
The Singapore Arts Festival had great planning of their performances in my opinion. Not only did they have their performances spread across the whole of Singapore, they also have it at different timings, to suit the busy lifestyles of the locals.
Also, most people are not willing to travel right to the other end of Singapore just to watch a show. Thus, there are many different performances at areas like Cineleisure, Vivo City, Orchard, Esplanade and even Yishun. 2 two band performances that I went to were at Esplanade, and the final closing celebration Crackers?, was at Yishun.
Also, I experienced that the festival not only planned the events, they also prepared some augmented products for its visitors. While waiting for the crackers to start at Yishun, the volunteers went around giving earplugs. These earplugs were catered to those people who might be afraid of the loud noises that the crackers create during the show.
In addition, before the show, the volunteers also went around briefing the visitors about the show, like telling people about the options in the show. Standing near to the outer circle would mean that there will be more smoke and more noises, whereas standing at the middle, or near to the inner circle would mean that they would be more protected. We were made to make our own choices, to stand near the outer circle, or inner circle.
I think that the show not only allows us to enjoy the crackers and fireworks, also, it taught us a lesson that in life, we have to make our own choices, and stand by it.
Also, there is a calendar of events that could be found online, and visitors are able to choose their own free time to go to these events and performances.
Lastly, I think that the last best practice that the Singapore Arts Festival has done is the ticketing of the performances. There were wide ranges of the ticketing prices, and there were even free performances for its visitors. Especially at today’s times, where the economy is in recession, the free performances still allow people who love arts to go and experience arts, without having to pay anything.
However, those paid performances, are not too high-end, which makes it affordable for people. Furthermore, there are also concessions for students, senior citizens and NSFs at 20% discount for the tickets. For big groups or school bookings, the prices can even be further negotiated, to fix a price that will benefit both parties.
Also, with the free membership of the ArtsFest Club Card, members are able to get discounts for the tickets. I think that this is vital, as ticketing gimmicks like these will help to attract more people to the festival.
For the Hong Kong Arts Festival, I think that they have two best practices. One of it is that, they have a ‘My Planner’ in the website, which allows their consumers to plan out their schedules, and also find out which timing of the show they can go to. However, they do not have a calendar of events, which makes it quite difficult for its consumers to see the timings of the performances.
Since 1999, Hong Kong Arts Festival had its first Affinity Card with the arts. I think that this is a best practice for arts festivals. As nowadays, credit cards are very popular, especially among adults; this would be a very good way of attracting visitors to go to the festival. Furthermore, with the application of this card, there are some freebies along, and also, there will be discounts for the tickets purchased with the MasterCard. Lastly, consumers who would like to contribute to the festival can also do so, by buying more tickets to more performances. This is said so, as for every dollar spent, Wing Hang Bank will donate 0.35% of the amount purchased towards the support and development of the Hong Kong Arts Festival’s programmes and events. I think that this is a best practice as many people would like to do their part for arts, but often, they do not know how to do it.